Heard Bridge over Troubled Water for the first time in 2013, I think. Not the song, but the full album. This was during a time when I was feeling down and should have been focusing on preparing for my A-Levels. But whilst studying for exams in subjects that I didn’t necessarily care for, I took the time to listen to a load of albums that are considered to be classics.

‘Keep the Customer Satisfied’ is the fourth track on Troubled Water, and is a sonically joyous song about being exhausted by the seemingly endless touring that Paul Simon experienced. The first verse is pretty self-explanatory. Simon feels good now that he’s home, and the chorus just explains that he’s just doing his job but still gets the occasional verbal abuse from people who don’t care for his music. He plays with the narrative in the second verse by singing about an altercation with a deputy sheriff who’s giving him hassle. This may or may not have happened to him in reality, though I think it’s just a scene that visualises some of the stress he felt at the time.

He and Art Garfunkel both sing the lead vocal in unison with their iconic harmonies included. The track is carried by a bass that flows all over the place, climbing and descending in scales and generally setting a driving tempo and rhythm. Things are taken to another level when that brass comes in. Initially arriving in a few short blasts, it’s in the little “whoa-oa-oa” section where those biting horns set up this astonishing wall of sound.

This has been a favourite of mine from the album for a long time now. Never hear people comment/discuss/talk about it that much. Though on an album that also has ‘The Boxer’, ‘The Only Living Boy in New York’ and its title track…. you can’t blame anyone.